01342 833 101 john@premiercare.ws
supported living

Premier Care Services (EG) Ltd GDPR Privacy Notice

Privacy Notice

This privacy notice explains in clear language, how Premier Care Services (EG) Ltd uses the personal information we collect from Data Subjects, either through using our website, our subsidiary companies, or in any other way, electronically, verbally or in writing.


  • Data controller
  • Basis for collecting your data (Lawful processing)
  • Marketing
  • Recipients of data and data transfers
  • Sensitive Information
  • Categories and type of Personal Data collected
  • Retention policy
  • Your Rights as a data subject
  • Automated decision making
  • Third part websites
  • Contact details

Data controller

Premier Care Services (EG) Ltd, is a data controller and Mr. John Young is Premier Care Services (EG) Ltd.’s nominated Data Controller. Mr. Young can be contacted by email at john@premiercare.ws or telephone number +44 (0)1342 833101

Our Data Protection Officer can be contacted at dataprotection@caps-ltd.co.uk

On what basis do we collect and process your data? (known as lawful processing)

Data Privacy law defines the basis by which we can lawfully collect and process personal data. For our data processing purposes, we have determined the following:

To enter into or in pursuance of a Contract:

We will collect personal data when engaging with individuals to enter into a contract, such as an employment contract or commercial agreement. We will continue to process that data for the duration and often subsequently after the contract expires or is terminated.

Legitimate Interest:

We will collect and process personal data where it is in the legitimate interest of Premier Care Services (EG) Ltd to do so. Specifically, we use legitimate interest in relation to our clients and in order to identify prospective clients and if engaged, we continue to process personal data to manage our relationship. This will include but not limited to the continued processing (retention) of records of our transactions and interactions. A legitimate Interest Assessment has been conducted to ensure that the legitimate interests of the organisation does not outweigh that of the data subject. The data collected will not be used for any unlawful or unethical purpose.

Data recipients and data transfers

We do not sell any of your personal data to any third party – including your name, address, email address or credit card information.

Premier Care Services (EG) Ltd. share personal data with service providers such as accountants, payroll providers and 3rd party cloud hosted platforms.

Also, we may share your personal information with printing and mailing companies, as well as email service providers and other delivery companies.

We may disclose your personal data with law enforcement and fraud prevention agencies, so we can help tackle fraud or where such disclosure is necessary for compliance with a legal obligation to which we are subject, in order to protect your vital interests or the vital interests of another natural person, or in connection with the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. Data is only transferred within the EEA.

Sensitive information

Premier Care Services (EG) Ltd does process sensitive data as defined by Article 9 of the GDPR. This is in relation to employee health data and is used for the purposes of entering into a contract. We also process health related data of our clients to enable us to provide a high standard of health and social care as identified in Article 9(2)(h) of GDPR. We use this data to ensure we can comply with any relevant workplace legislation, to discharge our obligations to the Care Qualities Commission and to continue to provide high quality care services to our clients.

Categories and types of data

Premier Care Services (EG) Ltd processes the following staff data we process:

  • Name
  • Address
  • Phone number
  • Email Address
  • Date of Birth
  • Gender
  • CV
  • References
  • Passport
  • Signature
  • Driving Licence
  • Appraisals
  • Annual leave
  • Disciplinary
  • Tax/ NI numbers
  • Bank account
  • Pension details
  • Accreditation
  • Motor Insurance certificate
  • Photograph
  • Right to work
  • Health information
  • Disclosure and Barring Service check
  • Disclosure certificate
  • Name of emergency contact
  • Phone number of emergency contact
  • Relationship of emergency contact

We process the following data of our clients:

  • Name
  • Address
  • Phone number
  • Email address
  • Medication
  • Health Data
  • Marital status
  • Ethnicity
  • Religion
  • Personal history
  • Mental capacity
  • GP contact details
  • Client consent form
  • Social profile
  • Risk assessment
  • Care deliver plan
  • Name of emergency contact
  • Relationship of emergency contact
  • Address of emergency contact
  • Telephone of emergency contact
  • Email of emergency contact

We collect data in relation to your communications and interaction with us. This can include emails, text messaging, postal service delivery, social media posting or other any other form of communication. In addition to the lawful purpose described previously for the above categories, we have a legitimate interest purpose to collect and retain this data to enable and improve our communication and for record keeping purposes.

The data we collect from our data subjects is obtained directly from the data subject themselves or is obtained from sources such as public authority social services or the clients representative. Please see our Cookie Policy for information on the data collected by our website.

Retention policy

The data we collect directly from you is the minimum we require to facilitate the lawful processing described above. Personally Identifiable Data placed on our system will be deleted in accordance with legal obligations, such as HMRC and CQC rules. Outside of that Premier Care Services (EG) Ltd has developed a retention policy to ensure personal data is held only for as long as is required for the purpose we collected it or for our legitimate purposes.

Data Storage and Security

We store data within our own physical network. Our data is backed up to an accredited cloud hosted service. Your data may be transferred outside of the EEA by our hosted service. If the data is transferred outside of the EEA and not to a country deemed adequate in privacy framework’s, it will be conducted under standard contractual clauses.

Security of data is provided by the accreditations of our cloud host this includes data backup regimes. Our servers and computer terminals have industry standard firewalls, antivirus and anti-malware installed and updated. We have a process in place to mitigate the impact of any data breach that should occur.

Your rights as a data subject

The regulations provide a number of rights to you as the Data Subject. Premier Care Services (EG) Ltd is committed to upholding those rights and those applicable to the personal information we collect and process are listed below. In addition to these rights, you have the right to escalate any concern to the Supervisory Authority, which in the UK is the Information Commissioners Office https://ico.org.uk.  A full and detailed explanation of all rights can be found at https://ico.org.uk/for-the-public/

  • The Right to be Informed – you should be clear about what, why and in what way your personal information will be processed at the time it is processed. This privacy policy sets out that information
  • Right of Access – you have the right to know what personal information is held, by whom and why.
  • The Right to Rectification – If the information we have collected and processed is inaccurate or incomplete, you have the right to have it rectified.
  • Right to Erasure – You have the right to have your personal data erased and to prevent processing in some specific situations.
  • Right to Restrict Processing  If you contest the accuracy of the personal data we hold, we will restrict the processing of your data until accuracy is verified.
  • Right to Data Portability – You have the right to move, duplicate or transfer your data easily from one IT environment to another in a safe and secure way.
  • Right to Object – You have the right to object to profiling and direct marketing
  • You also have rights in relation to automated decision making.

You also have the right to lodge a complaint with the UK’s supervisory body, The Information Commissioners Office www.ico.org.uk

Automated decision making

Premier Care Services (EG) Ltd does not utilise automated decision making

Third party websites

Our website may contain links to other websites. This privacy policy only applies to Premier Care Services (EG) Ltd, so if you follow a link to another website, you should read that organisations own privacy policy.

Changes to our privacy policy

We keep our privacy policy under review and we will place any updates on our website. This privacy policy was last updated in May 2018

How to contact us

You can write to us at this address:

Premier Care Services (EG) Ltd
Felcourt Farm Business Park, Felcourt,
East Grinstead, West Sussex RH19 2LQ

You can telephone us on this number:

+44 (0)1342 833101

You can email us by using this link:

Email Premier Care Services